ACHRAMS is Nigeria's official FAAN-approved airport car hire platform designed, built and powered by Excelian Technologies. We connect you with verified, licensed drivers at major Nigerian airports through our secure booking platform.
When you arrive at the airport, scan a QR code at designated locations to access our platform. Enter your destination, view the estimated fare, and request a trip. An available FAAN-verified driver accepts your request, and you receive their details, including a security code to verify their identity. You meet at the designated pickup location, confirm the driver's identity, start your trip and complete your trip when you arrive at your destination.
We currently operate at: Murtala Muhammed International Airport (Lagos) and Murtala Muhammed Airport MM1 (Lagos).
Yes! Safety is our priority. All drivers are FAAN-verified, background-checked, and licensed. Every trip includes a unique security code for driver verification, real-time GPS tracking, and a trip alert button for emergencies.
Simply scan the QR code at the airport arrival or departure areas. The code redirects you to https://ride.achrams.com.ng, where you can enter your destination and book instantly.
No! Scan the QR code and book directly through your mobile browser. No app download required. However, you can add the web app to your home screen or download the app from app stores for easier access.
No, you can book as a guest using QR codes. However, creating an account gives you faster checkout, trip history, and exclusive offers.
You'll receive an email with: Booking confirmation, Driver's name and photo, Vehicle details and license plate, Unique security code for verification, Real-time tracking link, Directions to the pickup location.
Yes! Just provide their name, phone number, and all the details requested when booking. They'll receive the confirmation directly.
Every trip generates a unique security code that you must verify with your driver before boarding. This ensures you're getting into the correct vehicle with the verified driver. Never board if the security code doesn't match.
After booking, you'll receive directions to a designated FAAN pickup location (taxi rank area). These are well-lit, monitored areas where all ACHRAMS pickups occur.
Pricing & Payment
Estimated fares vary by destination. Example rates from Lagos Airport: Victoria Island/Lekki: ₦3,500 - ₦4,500, Ikeja/Yaba: ₦2,500 - ₦3,500, Ajah/Ikorodu: ₦5,000 - ₦7,000. You'll see an estimated fare before confirming your booking.
The fare is an estimate based on standard taxi company rates for your route. The actual fare you pay may vary slightly due to real traffic conditions, road diversions, or if you entered the wrong destination. However, variations are reasonable and justified.
During the current pilot phase, you pay your driver directly in cash at the end of your trip. Fare payment occurs outside the ACHRAMS platform. The platform does not process passenger fare payments.
No! The estimated fare is transparent. Additional charges only apply for tolls, extra luggage, or detours you request. Your driver will inform you of any additional charges.
No! Unlike other ride services, ACHRAMS never increases prices during peak times, bad weather, or holidays. Our estimates remain consistent.
Special Requirements
Yes! Select wheelchair access when booking. The system will assign a driver with an appropriately equipped vehicle.
Select "large luggage support" when booking. Drivers will be prepared with extra trunk space or roof carriers.
Yes! If you're travelling with 5+ people, select "large vehicle" to get an SUV or minivan.
Yes! Select "elderly assistance" and you'll be matched with a driver trained to provide appropriate support.
No, child seats are not available; we recommend bringing your own to ensure the safety of your child.
Safety & Security
When you meet your driver: Check that the driver's photo matches, Verify the vehicle details and license plate, Confirm the security code with the driver. Only board if everything matches. If anything doesn't match, do not board and contact support immediately.
The trip alert button is available during your trip. If you feel unsafe, press it to immediately notify FAAN ACHRAMS support, FAAN security, and your emergency contacts. Use it only for genuine safety concerns.
Yes! Every trip includes real-time GPS tracking. You can share your trip details with family or friends for added safety.
Press the trip alert button immediately, Call +234 800 ACHRAMS (Option 1), Contact emergency services: 112. You can cancel the trip at any time if you feel unsafe.
All drivers undergo: FAAN background checks and credential verification, National ID verification, Driving license validation, Vehicle safety inspections, Regular performance monitoring.
Cancellations
Yes. You can cancel your booking. Important: You can cancel at any time without penalty if you cannot verify the driver's identity or security code.
Click on the Cancel trip button on the URL or app.
Driver Refunds are processed within 5-7 business days and returned to your wallet.
During Your Trip
Yes, but inform your driver first. Additional charges apply for waiting time beyond 15 minutes and significant detours.
Yes, with advance notice. Email support@achrams.com.ng 24 hours before your trip. An additional cleaning fee applies.
Yes, you can discuss route changes with your driver. Note that the fare may increase if the new destination is significantly farther.
Fare variations due to traffic or road conditions are normal. However, if you believe the driver deliberately took an unnecessarily long route, report it to support@achrams.com.ng with your booking number.
Technical Issues
Clean your camera lens and try again, Ensure good lighting, Try a different QR code location at the airport, Visit https://ride.achrams.com.ng directly in your browser, Call +234 800 ACHRAMS for assistance.
Check your SMS and email (including spam folder). If still missing, call +234 800 ACHRAMS with your phone number and we'll resend it.
If you're a driver funding your wallet: Check your account balance, Verify your card is enabled for online payments, Try a different payment method, Contact support@achrams.com.ng if problems persist.
Account
Click "Forgot Password" on the login page, enter your email or phone number, and follow the instructions sent to you.
Log into your account and go to "Profile Settings" to update your contact details, payment methods, and preferences.
Yes. Email support@achrams.com.ng with your request. Account deletion is permanent and cannot be undone.
After Your Trip
After trip completion, you'll receive a prompt to rate your experience. You can also access trip history in your account to leave ratings and comments.
Email support@achrams.com.ng within 24 hours with your booking number and item description. We'll contact your driver immediately to attempt recovery.
Recovery and delivery fees may apply (₦1,000-₦3,000). You can pick up items from our office for free.
For Drivers
You must: Hold valid FAAN-approved airport access credentials, Have a valid Nigerian driver's license, Pass background checks, Maintain proper vehicle insurance, Accept all platform terms including the Indemnity and Wallet Funds clause. Contact support@achrams.com.ng for driver registration information.
When you go online, you enter a queue at your airport location. Trip requests are assigned to available drivers in the queue who accept them. It's a fair, first-come-first-served system.
Drivers can fund their wallets through: Credit/Debit cards, Mobile Money, Bank transfers. All wallet funding is processed through the FAAN Payment Gateway.
The FAAN Payment Gateway is operated by FAAN (Federal Airports Authority of Nigeria). FAAN holds and manages all wallet funds. Excelian Technologies provides the technical platform only and does not control wallet funds.
Wallet funds are used to pay: Platform commissions, FAAN fees, Other platform-related charges.
All wallet-related concerns must be directed to FAAN, as they operate and manage the payment gateway. Excelian Technologies provides technical support but does not control wallet funds.
Business Accounts
Yes! Corporate accounts include centralized billing, expense reporting, volume discounts, and dedicated support. Email corporate@achrams.com.ng.
Yes! All trip confirmations include details suitable for expense reporting. Corporate accounts receive monthly consolidated invoices.
Complaints & Feedback
Rate your trip in the app/website, Email support@achrams.com.ng with your booking number, Call +234 800 ACHRAMS. We respond within 24 hours.
Rate 5 stars in the app, leave a positive review, or email feedback@achrams.com.ng mentioning your driver's name. Great drivers receive recognition and rewards.
We comply with Nigeria Data Protection Regulation (NDPR) 2019. All data is encrypted and securely stored. Read our full Privacy Policy at www.achrams.com.ng/privacy.
Email our Data Protection Officer at dpo@achrams.com.ng or call +234 800 ACHRAMS.
Visit www.achrams.com.ng/terms for our complete Terms and Conditions.