1. Introduction

ACHRAMS ("we," "our," or "us") is committed to protecting your privacy and personal data in accordance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws in Nigeria.

2. Information We Collect

Personal Information You Provide

• Contact Information: Name, phone number, email address
• Travel Information: Flight details, pickup/drop-off locations, booking preferences
• Payment Information: Payment method details (processed securely through our payment partners)
• Identification: Government-issued ID (for verification purposes when required)

Information Collected Automatically

• Location Data: GPS coordinates for pickup and drop-off (with your consent)
• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Booking history, service preferences, app interactions
• Communication Records: Customer support conversations, feedback, and ratings

3. How We Use Your Information

4. Data Sharing and Disclosure

We only share your personal information in the following circumstances:

• Service Providers: Drivers, payment processors, and technology partners (Excellian Technologies)
• Regulatory Authorities: FAAN, NITDA, and law enforcement when legally required
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures:

• Encryption: Data transmitted using SSL/TLS encryption
• Access Controls: Limited access to authorized personnel only
• Secure Storage: Data stored on secure servers with regular backups
• Regular Audits: Periodic security assessments conducted by Excellian Technologies
• Staff Training: All employees trained on data protection best practices

6. Your Rights Under NDPR

As a data subject in Nigeria, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint if your rights have been violated

To exercise your rights, contact us at: privacy@achrams.com.ng

7. Data Retention

• Active Account Data: Retained while your account is active
• Booking Records: Retained for 2 years for legal and accounting purposes
• Payment Information: Retained per financial regulations (minimum 2 years)
• Communication Records: Retained for 1 year for quality assurance
• Marketing Consent: Until you withdraw consent or after 1 year of inactivity

8. Contact Information